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Inviting Ways strives to not only provide the best in products and services, we try to make the ordering process as simple as possible. While we feel we have done this very well, we are also aware that there will always be more questions. Below is a collection of these questions and their answers. If you don't find the answer to your question below, please don't hesitate to contact us.
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While we prefer you to place your order via our website, phone orders are possible. Please note, our customer service hours are 10am - 6pm (PST) Monday - Friday. If we are unable to answer your call at the time, please leave us a message and someone will return your call promptly. Your credit card information will be required to place the order (online or over the phone).
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Because we have a retail store in Walnut Creek, CA, we are obligated to charge sales tax on all orders that are to be shipped to a California address. Orders placed (and shipped) to other states will not be charged sales tax.
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Depending on what kind of order you are placing, we have outlined some general instructions below:
Blank (no custom printing) Invitations
- Use the category links to find the product based on the kind of event (i.e. BaShower, Rehearsal Dinner, etc.). Look for the items that have "BLANK" in the title or that end in "BL" in the item number. If applicable, choose the particular options available (border color, topper design, etc.) and then enter in your quantity. Please note, the minimum order for all invitations (both Blank & Printed) is a quantity of 10. Once you have entered the quantity, click on the add to cart button and either proceed to checkout, or continue shopping.
Custom Printed Invitations
- Use the category links to find the product based on the kind of event
(i.e. BaShower, Rehearsal Dinner, etc.). Look for the items that
have "PRINTED" in the title or that end in "PR" in the item number. Please use the options section to indicate (when applicable) your custom wording (text), ink color, typestyle, who is to do the assembly, etc. Then enter in the quantity you want to order (Minimum of 10). Check over your order to ensure your options are correct, then click on the "Add to cart" button to either proceed with your checkout or to continue shopping.
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If you are placing an order that requires no customization (printing), your order should ship within 2 business days. Orders placed on Saturday & Sunday will begin processing first thing Monday morning.
If we are personalizing your order, you should receive your complimentary proof within 1 to 2 business days of placing your order (Orders place on Saturday or Sunday will begin processing first thing on Monday). Normal processing time after proof approval is 1 to 2 business days. If you approve your proof right away, we expect to get your order in UPS's hands within 3 business days.
Transit time depend on how you choose to have your order shipped (UPS Next Day Air, 2-Day Air, 3-Day Select or Ground). The map below gives you an a approximate transit time for UPS Ground orders shipping from our facility in Walnut Creek, CA. Please note, the shipping time indicated below does not include our in-house processing time (usually 2-3 days) and may vary due to weather, time of year (i.e. Holidays), etc.
Once your order ships, we will provide you with a tracking number via email so you can track the status of your shipment.
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By default, we will provide one complimentary proof (to be emailed) to our customers. Additional proofs will $5.00 each (unless your require a full change in format/typestyle/etc., in which case it may be more than $5.00). Additional proofs can delay your order, so be sure to keep that in mind when requesting one.
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By default, we provide you with 15 fields (lines) to enter text into. Based on the size & style of your invitation/announcement, we will use our best judgment (based upon 23 years of experience) to typeset/format the text provided onto the card. In most case, we will use the sample shown as a guide, but we may have to make certain adjustments depending on the text you provide.
Please note, you will always receive a proof default (unless you specifically request to forego the proof) so you will always have the opportunity to approve the order before it goes to print.
If you have an unusually large amount of text, please be sure to choose an invitation that is large enough to fit it. Also, if you run out of fields (lines) to enter in your text, please combine lines in each field or continue your text in the "Special Instructions" section.
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Currently, we accept Visa & Mastercard for online credit card payments. We also accept PayPal & Google Checkout as alternate payment options. With a PayPal and/or Google Checkout account, you may have other options available to you (such as using your Discover or American Express card).
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Unless otherwise noted, we use flat printing via Ink Jet printers for all in-house orders. If your order is printed off-site, we will indicate (for each product) the printing process(es) available (i.e. Flat, Engraved, Thermography, Embossing, etc.)
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| Due to the ever-changing rules and practices of Anti-Spam software,
legitimate emails are sometimes sent to one's Bulk (or Junk) Mail
folder. If you aren't receiving emails from us, please check to see if
they are being mis-cataloged as SPAM. If that's the case, we recommend
you add us to your email client's list of "Approved Senders". |
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To make the ordering process easier, we've chosen to offer two versions of most of our imprintable invitations & announcements; a custom printed version as well as a blank stock version (for do-it-yourself printing). The price for blank stock includes the card & envelope. The price listed for printed items includes the card stock, envelope and custom imprinting on the card. Envelope return address imprinting is available for an extra charge (see the product's options for more info on Return Address printing). Any other additional charges will be noted in the product options section (customization section) of each product. If a particular item requires assembly, you will be given the option to do the assembly yourself (one sample will be done for you) or for us to do it for you (additional charge).
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In most cases, extra postage is not required. With the description of each product, we will indicate whether or not we believe extra postage is required. This is not a guarantee either way (as the Post Office has been known to change things up on us before). To be safe, we recommend you wait until you receive your order to purchase any special postage. It's always safest to bring a fully prepared sample to your local Post Office to be weighed.
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Visit our other eCommerce websites
Embossed Graphics Stationery
brought to you by Inviting Ways
Carlson Craft's Invitations,
Announcements & Accessories
brought to you by Inviting Ways
Visit our store in
Walnut Creek, CA
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